Frequently Asked Questions
Most of our locations are open from 8 am to 5 pm local time; you can view the hours of operation on each location page.
However, each New Vision location is located in a hospital. If it’s after hours and you need immediate treatment, you can go to the hospital’s ED.
You’ll need a photo ID (like a driver’s license) and your insurance card. The assessment process includes questions about your health, medical history, and substance use history. It is also important to bring a list of medications you are currently prescribed, as well as a change of clothes for the day of discharge.
Each New Vision patient is a patient of our partner hospital, and the insurances the hospital accepts may be used for New Vision. For more information, call your nearest New Vision site.
Most of our New Vision locations have self-pay options. Costs vary by location. Most locations are between $2,000 and $5,000.
The typical stay for New Vision treatment is 3 days (3 midnights). The length of stay can vary based on the substance(s) you are withdrawing from and any other potential complications from your medical history. Your physician will review your treatment plan upon admission.
Although rest is an important part of the withdrawal process, we understand family support is also important. Visiting is available during the hospital’s scheduled visitation hours. Check with your local New Vision site for details.
Many hospitals allow you to bring electronics for use during your stay.
Many hospitals are smoke-free campuses and therefore will not allow you to leave the floor and smoke; however, you will be offered nicotine replacement while hospitalized to keep you comfortable.
